Frequently Asked Questions

Welcome to Meatpack! We've answered some of the most common questions about ordering, delivery, our products and food safety.

If you can't find the answer you're looking for, please contact us at info@meatpack.co.uk and we'll be happy to help.

Ordering & Delivery

Is there a minimum order value?

No! There's no minimum order value at Meatpack. Whether you're ordering a couple of steaks or stocking up for the whole family, you can order exactly what you need.

How much does delivery cost?

Delivery is £10 for orders under £70.

Spend £70 or more and enjoy FREE delivery.

Where do you deliver?

We currently deliver throughout mainland England, Scotland and Wales. Unfortunately, we're unable to deliver to Northern Ireland, offshore islands or other locations outside our mainland UK delivery area.

What days do you deliver?

Our delivery days are Tuesday, Wednesday, Thursday and Friday.

Can I choose my delivery date?

Yes! You'll be able to select your preferred available delivery date using the calendar at checkout.

What is the order cut-off time?

Our daily order cut-off is 11am. Available delivery dates are shown at checkout, so you'll always be able to see when your order can be delivered.

How will my order be delivered?

Your order will be carefully prepared and packed before being collected by our courier for delivery to your chosen address.

We use packaging designed to help maintain the appropriate temperature during transit.

What if there's a problem with my delivery?

If your order hasn't arrived as expected, or there's an issue with your delivery, please contact us as soon as possible at info@meatpack.co.uk.

We'll investigate the issue and work with you to find an appropriate solution.

Our Products & Storage

Are your products delivered fresh or frozen?

Meatpack supplies both fresh and frozen products.

Please refer to the individual product information and packaging labels for the appropriate storage and handling instructions.

Can I freeze my meat?

Please check the label on each product for its specific freezing guidance.

Instructions may vary depending on the product and whether it has previously been frozen. Always follow the information provided on the packaging.

How should I store my meat?

As soon as your delivery arrives, follow the storage instructions printed on each product's label.

Refrigerate or freeze products as directed, and always observe the stated use-by dates.

What is the lot number on my product label?

Every Meatpack product has a lot number printed on its packaging label.

A lot number is a reference used to identify and trace a particular batch of products. It helps us track products through our preparation and packing processes and is an important part of our food safety and quality control procedures.

You don't need to do anything with this number. However, if you contact us with a question or concern about a product, we may ask you to provide the lot number so we can identify the relevant batch.

Are product weights exact?

Our meat is prepared and portioned by our butchers, so some natural variation in weight may occur.

Where products are sold by approximate weight, we aim to keep portions as close as reasonably possible to the advertised weight.

Cooking & Allergens

How do I cook my steak to my preferred doneness?

Cooking times vary depending on the thickness and cut of your steak, as well as your preferred level of doneness.

We recommend using a meat thermometer to check the internal temperature of whole-cut beef steaks and allowing the meat to rest after cooking.

Look out for our Meatpack Steak Cooking Guide for helpful cooking tips and suggested temperatures.

Where can I find allergen information?

Allergen information is provided on individual product pages where applicable.

You can also visit our Allergen Guide, linked at the bottom of our website.

If you have a food allergy or intolerance and need further information before ordering, please contact us at info@meatpack.co.uk.

Changes, Cancellations & Customer Service

Can I change or cancel my order?

We understand that plans can change!

If you need to amend or cancel your order, please contact us as soon as possible at info@meatpack.co.uk.

We'll do our best to accommodate your request. However, changes and cancellations are considered individually and depend on how far your order has progressed through preparation, packing or dispatch. This does not affect your statutory rights.

What should I do if there's an issue with a product?

We want every Meatpack customer to be happy with their order.

If something isn't right, please contact us promptly at info@meatpack.co.uk, including your order number and a description of the issue.

Where relevant, photographs and the lot number from the product label may help us investigate more quickly.

How can I contact Meatpack?

You can email us at info@meatpack.co.uk or use the  Contact form.

We'll do our best to respond as quickly as possible.