Shipping policy

Delivery & Shipping Policy

At Meatpack, our fresh meat is carefully packed using insulated packaging and ice packs and dispatched using a next-day courier service to help ensure your order reaches you in excellent condition.

Minimum Order

Our minimum order value for delivery is £40.

Delivery Charges

Standard delivery is £8.50 per order.

Delivery is FREE on orders of £70 or more.

These rates apply to eligible delivery addresses within our delivery area.

Choosing Your Delivery Date

Where available at checkout, you will be able to select your preferred delivery date from the dates we have available.

Our normal delivery days are Tuesday to Friday.

Orders are normally dispatched Monday to Thursday using a next-day delivery service. We do not normally dispatch on Fridays, Saturdays, Sundays, bank holidays or on a day where the following day is not an available delivery day.

Available delivery dates may therefore change around bank holidays, Christmas, New Year and other periods when our premises or courier services are not operating normally.

Order Cut-Off Times

Orders must be placed before the cut-off time shown at checkout to qualify for the earliest available delivery date.

Orders received after the cut-off will be offered the next available delivery date.

Packaging

Fresh and chilled products are packed using insulated packaging and ice packs designed to help maintain a suitable temperature during transit.

Please refrigerate chilled products as soon as possible after delivery and follow the storage and use-by instructions shown on the individual product packaging.

Receiving Your Delivery

Customers are responsible for providing a complete and accurate delivery address and for making suitable arrangements to receive their order.

As our products are perishable, we recommend selecting a delivery date on which someone will be available to receive the parcel or ensuring that suitable delivery instructions are provided where the courier allows this.

If nobody is available, the courier may follow the delivery instructions associated with the shipment or leave the parcel in a suitable location where permitted. Once delivered, chilled products should be brought inside and refrigerated as soon as possible.

Courier Delays

We use a next-day courier service for our chilled deliveries; however, delivery dates and times cannot be absolutely guaranteed.

Occasionally delays may occur due to circumstances outside our reasonable control, including severe weather, traffic disruption, courier network problems or other unforeseen events.

If your order is significantly delayed, please contact us so that we can assist.

Damaged, Missing or Unsuitable Orders

If your parcel arrives damaged, appears to have been compromised during transit, or you believe the products are no longer suitable for consumption, please do not consume the affected products.

Contact us as soon as possible after delivery and provide photographs of the parcel, packaging and affected products where possible so that we can investigate and resolve the issue.

Delivery Area

We currently deliver to eligible addresses in England, Scotland and Wales.

Some locations, including certain islands, remote areas and addresses where our next-day chilled delivery service is unavailable, may be excluded. Availability will be confirmed at checkout.