Refund policy

Returns, Refunds & Cancellations Policy

At Meatpack, we take great care to ensure that your order is prepared, packed and delivered in excellent condition.

Perishable goods

Our fresh, chilled and other perishable food products are goods which may deteriorate or expire rapidly. Under UK consumer law, these products are exempt from the usual right to cancel an online purchase simply because you have changed your mind.

We are therefore unable to accept returns of perishable products simply because they are no longer wanted.

This does not affect your statutory rights if an item is faulty, damaged, not as described, not of satisfactory quality or otherwise does not meet the requirements of UK consumer law.

Problems with your order

If there is a problem with your order, please contact us as soon as reasonably possible after delivery.

Please provide your order number, details of the problem and, where appropriate, clear photographs of the product, its packaging and delivery packaging. This will help us investigate the issue as quickly as possible.

Please do not dispose of an affected product until you have contacted us, unless keeping it would be unsafe or unreasonable.

Damaged, faulty or incorrect products

If your order arrives damaged, you receive an incorrect product, or a product is faulty or otherwise does not meet your statutory rights, please contact us.

Once we have reviewed the issue, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, refund or other appropriate remedy.

Cancelling or changing an order before dispatch

If you wish to cancel or amend an order, please contact us as soon as possible.

We will do our best to accommodate your request. However, because our products are perishable and orders may be prepared specifically for dispatch, we cannot guarantee that an order can be changed or cancelled once preparation or processing has begun.

Where we are able to cancel an order before it has been prepared or dispatched, we will arrange any applicable refund to the original payment method.

Delivery problems

Customers are responsible for providing complete and accurate delivery information when placing an order.

If there is a problem with your delivery, including an order arriving damaged or in an unsuitable condition, please contact us as soon as reasonably possible so that we can investigate.

Refunds

Where a refund is due, it will normally be made to the original payment method used for the order.

Once a refund has been processed by us, the time it takes to appear in your account will depend on your bank or payment provider.

Contact us

If you have a question or problem concerning an order, return, refund or cancellation, please contact Meatpack using the Contact page on our website.

Your statutory rights

Nothing in this policy is intended to exclude, restrict or otherwise affect any rights you have under applicable UK consumer law.