Terms of service

TERMS AND CONDITIONS

Last updated: September 2026

These Terms and Conditions apply to purchases made from Meatpack through our website. Please read them carefully before placing an order.

By placing an order with Meatpack, you agree to these Terms and Conditions. Nothing in these Terms affects your statutory rights as a consumer.

1. ABOUT US

Meatpack is an online butcher supplying fresh meat and related food products to customers in the United Kingdom.

Trading name: Meatpack
Business address: Station House, Station Court, Rossendale, BB4 6AJ, United Kingdom
Email: clarenovak@icloud.com

Further business information, including our telephone number and company or VAT registration details where applicable, will be displayed on our website and/or order documentation.

2. OUR PRODUCTS

We aim to describe and photograph our products as accurately as possible.

Because many of our products are fresh butchered products, natural variations in size, shape, colour, appearance and weight may occur.

Where a product is sold by approximate weight, the actual weight supplied may vary slightly. Such natural variation does not necessarily mean that the product is faulty or incorrectly supplied.

Product photographs are for illustrative purposes. The appearance of products may vary from the photographs shown on our website.

All products are subject to availability.

3. FOOD INFORMATION AND ALLERGENS

Customers are responsible for checking the product information supplied on our website and on the product packaging before consuming a product.

Where applicable, allergen and ingredient information will be provided with the product or displayed on our website.

If you have a food allergy, intolerance or other dietary requirement, you should carefully check the relevant product information before ordering or consuming the product.

If you are uncertain whether a product is suitable for you, please contact us before placing your order.

4. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the products in your basket.

After your order is submitted, you will receive an order acknowledgement or confirmation by email.

We reserve the right not to accept an order. This may occur, for example, if:

• a product is unavailable;
• there has been an error in the price or product description;
• we are unable to obtain authorisation for your payment;
• we are unable to deliver to your address; or
• we reasonably suspect fraudulent or unlawful activity.

If we are unable to accept an order after payment has been taken, we will refund the relevant amount.

Please check your order details carefully before completing your purchase.

5. PRICES AND PAYMENT

All prices are displayed in pounds sterling (£).

Prices will include applicable taxes where required.

Delivery charges, where applicable, will be clearly shown before you complete your order.

We may change our prices at any time, but changes will not affect orders that we have already accepted.

Payment must be made using one of the payment methods available at checkout.

6. PRODUCT AVAILABILITY

All products are subject to availability.

Occasionally, a product may become unavailable after an order has been placed.

If this happens, we may contact you to offer a suitable alternative where appropriate. We will not substitute a product without your agreement where the substitution would materially change your order.

If no suitable alternative is agreed, we will refund the amount paid for the unavailable product.

7. DELIVERY

We deliver only to the areas stated on our website.

Available delivery areas, delivery charges, estimated delivery times and any geographical restrictions will be displayed on our website and/or at checkout before an order is completed.

Because we supply perishable food, customers should ensure that someone is available to receive the delivery or that suitable delivery instructions have been provided where this option is available.

Delivery dates and times may occasionally be affected by circumstances outside our reasonable control, including severe weather, transport disruption or courier delays.

If a delivery is delayed or does not arrive as expected, please contact us as soon as possible so that we can investigate.

Nothing in these Terms limits any rights you may have under UK consumer law in relation to late or failed delivery.

8. RISK IN THE GOODS

Goods remain at our risk until they come into your physical possession, or the physical possession of a person you have identified to receive them on your behalf, except where applicable law provides otherwise.

9. RECEIVING PERISHABLE GOODS

Our fresh meat and other chilled products are perishable.

Each perishable product will be labelled with relevant storage information, including a use-by date and whether the product is suitable for home freezing. Where a product is suitable for freezing, customers should follow the freezing, defrosting and storage instructions provided on the product label.

When your order arrives, you should open the package promptly and place products requiring refrigeration into a refrigerator as soon as reasonably possible.

Products should be stored and handled in accordance with the storage instructions supplied with them.

Where a product is suitable for freezing, follow the freezing and storage guidance provided with the product.

We cannot accept responsibility for deterioration caused by a customer failing to store or handle products appropriately after delivery.

10. CANCELLATIONS, RETURNS AND REFUNDS

Your rights to cancel or return an order depend on the type of product purchased.

Many of the products sold by Meatpack are fresh or perishable food products. Perishable goods may be exempt from the usual statutory cancellation rights that apply to many online purchases.

For this reason, you may not have a right to cancel an order simply because you have changed your mind once a perishable product has been supplied.

This does not affect your statutory rights where goods are faulty, damaged, unsafe, not as described or otherwise do not conform to the contract.

Our Return and Refund Policy provides further information about cancellations, refunds and what to do if there is a problem with your order.

11. DAMAGED, INCORRECT OR UNSATISFACTORY ORDERS

We take care to ensure orders are packed correctly and that chilled products are appropriately prepared for delivery.

If your order arrives damaged, contains an incorrect product, appears unsuitable for consumption, or you believe there is another problem with it, please contact us as soon as reasonably possible after delivery.

Where possible, please provide:

• your order number;
• a description of the problem; and
• photographs of the product and packaging.

Photographs can help us investigate problems with perishable products quickly.

We will assess the issue and, where appropriate, arrange a refund, replacement or other remedy in accordance with your statutory rights.

Nothing in this section limits your legal rights.

12. FOOD SAFETY

Fresh meat must be handled, stored and cooked appropriately.

Customers are responsible for following the storage, preparation and cooking instructions supplied with products.

Raw meat should be kept separate from ready-to-eat foods and handled using appropriate food hygiene practices.

Products that require cooking should be cooked thoroughly before consumption unless the product information specifically states otherwise.

13. PROMOTIONS AND DISCOUNT CODES

From time to time we may offer promotional prices, discount codes or other special offers.

Promotions may be subject to additional conditions, including expiry dates, minimum order values or restrictions on particular products.

Unless otherwise stated, promotional codes cannot be exchanged for cash and cannot be combined with other offers.

We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect orders already accepted.

14. WEBSITE INFORMATION

We take reasonable care to ensure information on our website is accurate.

However, occasional errors may occur in product descriptions, prices, availability or other information.

If we discover an error affecting an order you have placed, we will contact you as soon as reasonably possible and explain your options.

15. INTELLECTUAL PROPERTY

The content of the Meatpack website, including our branding, logos, photographs, graphics, product descriptions and other original content, is owned by or licensed to Meatpack unless otherwise stated.

You may use our website for your personal, non-commercial use.

You must not reproduce, distribute, commercially exploit or otherwise use our intellectual property without our permission, except where permitted by law.

16. THIRD-PARTY SERVICES

Our website may use services provided by third parties, including payment providers, delivery providers and Shopify, which provides the ecommerce platform used to operate our online store.

Where you use a third-party service, that provider may have its own terms and privacy policies.

Your purchase of Meatpack products is nevertheless a transaction between you and Meatpack.

17. PRIVACY

We process personal information in accordance with our Privacy Policy.

Please refer to the Privacy Policy available on our website for information about how personal information is collected, used and protected.

18. OUR RESPONSIBILITY TO YOU

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Nothing in these Terms affects your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet the standards required by law.

If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that are not reasonably foreseeable or for business losses arising from a purchase made wholly or mainly for personal use.

19. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for a failure or delay in performing our obligations where this results from circumstances outside our reasonable control.

Such circumstances may include severe weather, natural disasters, transport disruption, failure of telecommunications networks, industrial action or other events that we could not reasonably prevent.

Where such an event affects your order, we will take reasonable steps to minimise the effect and will contact you where appropriate.

Your statutory rights remain unaffected.

20. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time, for example to reflect changes to our business, our website or applicable law.

The Terms that apply to your purchase will normally be those in force when your order is placed.

The latest version will be available on our website.

21. GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections provided by the law applicable where you live.

Nothing in these Terms affects any rights you have under applicable consumer law.

22. CONTACT US

If you have a question about these Terms and Conditions or an order, please contact:

Meatpack
Station House
Station Court
Rossendale
BB4 6AJ
United Kingdom

Email: clarenovak@icloud.com